Hotel Front Office Duty Manager

Our team is passionate our mountain and our people. If you thrive on the satisfaction of great customer care, being on the ball, being on time, are ready for a life-changing challenge and the chance to be part of a power-team – let’s talk! Mt Buller promises an ‘office’ like no other and yes, skiing and boarding is part of the experience with a season pass just one of the perks of working with us. You’ll be up for pulling together with your crew, bunking in shared accommodation and the unpredictability and unique challenges of the alpine environment. The Duty Manager manages all operational activities of the hotel's front office to provide the highest standards of courteous service while meeting and exceeding profit levels. Communicates effectively in writing and verbally to provide direction to staff. Observes performance and encourages improvement. Trains, supervises, evaluates, counsels, and administers progressive disciplinary procedures for the front office team. Interacts positively with guests and takes action to resolve issues to the satisfaction of guest/Resort.

• FOC Seasons Pass & FOC Ski and Snowboard Class Lessons (Subject to availability of lessons)
• Discounts on all our Hospitality, Retail & Rental Venues on and off mountain
• Subsidised shared staff accommodation & company provided staff shuttle bus

Job Duties include, but are not limited to:

• Assist the Front Office Manager by supervising the daily operational activities to achieve high levels of guest service
• Maintains high standards throughout daily assignment and assists the front desk agents in doing the same
• Coordinates, administers, and contributes input to required meetings, including monthly departmental meeting.
• Sets standard for the team: upholding the requirements of BSL as well as standards communicated by management
• Communicates effectively and immediately any situations which may require management assistance
• Takes immediate corrective action when guests' needs are not met
• Assists in emergency and security procedures as directed by the established emergency plan
• Creates and maintains scripting standards and guidelines for guest interactions
• Ensures effective communication between Managers and line staff
• Ensures all training requirements are being met 100% at the Front Desk & Guest Service

We’re looking for people with:

• Ability to work over night shifts - required
• Punctual and professional appearance – required
• Knowledge of Mircosoft Office, basic typing skills and computer knowledge – required
• Previous customer service experience, specifically hotel experience - preferred
• Knowledge of hotel systems - preferred
• Ability to read and comprehend correspondence in English - required
• Ability to effectively present detailed information both verbally and in written form to guests - required
• Must have excellent guest and associate relations skills -required
• Possess strong organizational and verbal communication skills - required
• Commitment to delivering a high level of customer service - required
• Ability to work under pressure - required
• Excellent grooming standards – required
• Impeccable phone manner - required
• The ability to work unsupervised and to be a team player - required
• Flexibility to respond to a variety of work situations- required
• Previous experience with EFT handling and balancing - preferred

We are single-minded about delivering the best possible mountain experiences for our guests and our team. We will deliver training, opportunity and support and invite you to join us.

Don’t miss your chance to join our team this winter and create some unforgettable memories for yourself and our guests. www.bullerjobs.com.au